HomeRender uses Stripe Connect to handle talent payouts securely and efficiently. This guide explains how our payout system works, what to expect regarding payout schedules, and how to manage your earnings.
HomeRender's payout system is designed to be seamless and convenient for talents:
Automatic weekly payouts
Unlike platforms that require manual withdrawals, HomeRender automatically processes weekly payments to your designated bank account or card through Stripe Connect.
No withdrawal requests needed
You don't need to manually request your earnings. Once funds clear the holding period, they are automatically included in the next weekly payout cycle.
Direct deposits
Payments are sent directly to your preferred payment method (bank account or card) that you set up during Stripe onboarding.
Global support
Stripe Connect supports payouts to most countries worldwide, allowing talents to receive funds in their local currency where supported.
Note: Stripe Connect handles all currency conversions automatically. You'll receive funds in your local currency based on current exchange rates.
Here's what happens from order completion to receiving your payment:
Order completion
When a client approves your work or the 3-day review period ends without action, the order is marked as complete.
Clearing period begins
After completion, your earnings enter a 7-day clearing period. This period is necessary for financial processing and client satisfaction guarantees.
Funds become available
After the clearing period, your earnings move from "Pending" to "Available" status in your dashboard.
Weekly payout processing
HomeRender processes payouts on a weekly schedule. Any available funds will be included in the next scheduled payout.
Bank processing time
Once Stripe initiates the transfer, it typically takes 1-2 business days for the funds to appear in your bank account, depending on your financial institution.
Important: During holiday periods or bank holidays, there may be additional delays in processing times. These are beyond HomeRender's control and are related to the banking system.
To receive payouts, you'll need to set up your Stripe Connect account:
Complete Stripe onboarding
When you register as a talent on HomeRender, you'll be prompted to complete the Stripe Connect onboarding process.
Provide required information
You'll need to provide personal details, tax information, and banking details as required by Stripe.
Verify your identity
Stripe may require identity verification to comply with financial regulations. This typically involves uploading identification documents.
Add your bank account or card
Enter your bank account details (preferred) or card information where you'd like to receive payouts.
Complete setup
Once you've completed all required steps, your account will be ready to receive payouts automatically.
Pro tip: Complete your Stripe onboarding as soon as possible to avoid any delays in receiving payments when you start completing orders.
HomeRender provides multiple ways to track your earnings and payout status:
Payments dashboard
Access your payments dashboard through the Billing section of your account to view your financial overview.
Balance breakdown
Your dashboard shows three key figures: Total balance (lifetime earnings), Pending payout (funds in the clearing period), and Available funds (cleared funds).
Recent payouts
View your recent payout history, including the date, amount, status, and destination of each payout.
Stripe Connect dashboard
Access the full Stripe Connect dashboard through the "Stripe Login" button for detailed transaction history and account management.
Note: You can also download statements and payment records from the Stripe Connect dashboard for your accounting and tax purposes.
Your earnings on HomeRender will display different statuses depending on where they are in the payment lifecycle:
Pending
Earnings from completed orders that are still in the 7-day clearing period. These funds will be available for payout after the clearing period ends.
Available
Funds that have cleared the holding period and will be included in the next scheduled automatic payout.
Paid
Funds that have been successfully transferred to your bank account or card. These appear in your payout history.
Processing
Payouts that have been initiated but are still being processed by Stripe or your bank.
Important: If an order is cancelled or refunded during the clearing period, those funds will be removed from your pending balance and will not be paid out.
If you need to change your bank details or payment method:
Access Stripe Dashboard
Click on the "Stripe Login" button in your Payments dashboard to access your Stripe Connect account.
Navigate to payment settings
In the Stripe dashboard, go to the Settings section and find the "Payout settings" or "Bank accounts" option.
Make your changes
Update your bank information, add a new account, or change your preferred payout method as needed.
Verify new information
Stripe may require verification steps for any new banking information to ensure security.
Note: After updating your banking information, there may be a brief security hold on new payouts (usually 24 hours) to protect your account.
If you encounter issues with your payouts, here are some common solutions:
Incomplete Stripe verification
If your payouts are on hold, check if Stripe requires additional verification steps in your Connect account.
Invalid bank information
Verify that your bank account details are correct and that your account is eligible to receive payments through Stripe.
Regional restrictions
Some countries have specific requirements or limitations for receiving international payments. Check Stripe's regional policies.
Account hold
If your account is under review for any reason, payouts may be temporarily paused. Check for notifications in your account or email.
Important: If you've verified all information is correct and still experience payout issues, contact HomeRender support for assistance. Include your account details and any error messages you've received.