HomeRender uses Stripe Connect for secure global payments, offering a seamless experience for both clients and talents. This guide explains how payments, service fees, and payouts work on our platform.
When you place an order on HomeRender, here's what you can expect:
Secure payment collection
When you place an order, HomeRender securely collects the full payment upfront using Stripe's secure payment processing.
Payment protection
Your payment is held securely until you approve the delivery or the order is automatically completed after the review period.
Multiple payment methods
You can pay using credit/debit cards and other payment methods supported by Stripe in your region.
Transparent pricing
The total amount displayed at checkout includes the service fee, so there are no surprises.
Note: All payments are processed securely through Stripe. HomeRender never stores your full payment information.
HomeRender charges a service fee to support platform operations and provide a secure, high-quality experience:
What is the service fee?
A 15% service fee is applied to all orders to cover HomeRender's administrative costs, payment processing, platform maintenance, and customer support.
How it works for talents
The 15% fee is deducted from the talent's earnings when an order is completed. For example, if a client pays $100 for an order, the talent receives $85.
Transparent pricing
All service fees are clearly displayed during the order process, so both clients and talents know exactly what to expect.
Important: When setting your service prices as a talent, remember to factor in the service fee to ensure your work is appropriately valued.
HomeRender uses Stripe Connect to provide a seamless payout experience for talents:
Weekly automatic payouts
Talents receive their earnings via direct payouts to their preferred payment method (bank account or card) on a weekly basis.
No manual withdrawals needed
Unlike other platforms, HomeRender automatically processes payouts, so talents don't need to manually request withdrawals.
Payment clearing period
After an order is completed, funds become available for payout after a brief clearing period (typically 7 days) to ensure client satisfaction.
Stripe Connect dashboard
Talents can track all their earnings, pending amounts, and payout history through the Stripe Connect dashboard, accessible through the billing section of their account.
Pro tip: Set up your bank account or card during Stripe onboarding to ensure timely payouts. You can update your payout methods anytime through your account settings.
Here's how the payment journey works from order to payout:
Order placement and payment
Client places an order and makes payment, which is securely held by HomeRender.
Work delivery
Talent completes and delivers the work to the client.
Order completion
Client approves the delivery or the order automatically completes after the review period (3 days).
Funds clearing
After completion, earnings enter a 7-day clearing period for financial processing and client satisfaction guarantee.
Automatic payout
After the clearing period, funds are automatically transferred to the talent's designated payout method.
Payout receipt
Talents receive confirmation of the payout and can view details in their Stripe Connect dashboard.
HomeRender supports multiple currencies to accommodate our global community:
Display currency
You can change your display currency through your profile settings. Click on your profile picture and select "language and currency" from the dropdown menu.
Automatic conversion
Prices are converted automatically based on current exchange rates. Non-USD currency prices may change daily due to exchange rate fluctuations.
Payout currency
Talents receive payouts in their local currency as set up in their Stripe Connect account, with currency conversion handled automatically.
Conversion fees
While HomeRender doesn't charge additional conversion fees, your bank might apply its own fees for currency conversion.
Note: If your display currency isn't supported by our payment processor, you will be charged in U.S. dollars.
For talents, setting up your payment method is simple with Stripe Connect:
Initial setup
When you register as a talent, you'll go through the Stripe Connect onboarding process to set up your preferred payout method (bank account or card).
Updating payment details
You can update your payment information anytime through your account's billing section by accessing your Stripe Connect dashboard.
Required verification
Stripe may require identity verification to comply with financial regulations and ensure secure payments.
Viewing your balance
Access the payments page to view your total balance, pending payouts, and available funds.
If you encounter payment issues, here are some solutions:
Failed client payments
Check that your card information is correct, you haven't exceeded your limit, and your bank allows international transactions.
Payout delays
Verify that your Stripe Connect account is properly set up and all verification requirements are complete.
Missing payouts
Check the Stripe Connect dashboard to confirm the payout status and contact support if you notice discrepancies.
Double charges
If you notice duplicate charges, contact our support team with the order details and payment information for immediate assistance.
Important: If you've tried all troubleshooting steps and still experience payment issues, contact our support team for assistance. Have your order number and payment details ready to expedite the resolution process.