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Managing files and messages

Learn how to effectively manage files and messages on HomeRender. Upload, download, and organize your project files.

File and message management

HomeRender provides secure file sharing and messaging tools to help you collaborate effectively with clients and talent. Learn how to upload, download, and organize your project files.

File management features

Uploading files

Share project files and references with clients

  • Supported formats: JPG, PNG, PDF, DWG, DXF, ZIP
  • Maximum file size: 50MB per file
  • Organize files in project folders
  • Add descriptions to help clients understand

Downloading files

Access deliverables and project materials

  • Download completed work immediately
  • Save files to your local storage
  • Access files for 90 days after project completion
  • Download multiple files at once

File organization

Keep your project files organized and accessible

  • Create project-specific folders
  • Use clear, descriptive file names
  • Group related files together
  • Archive completed project files

Messaging features

Real-time messaging

Communicate directly with clients and talent

File sharing

Share files and images within conversations

Project updates

Receive notifications about project progress

Secure communication

All messages are encrypted and stored securely

Supported file types

HomeRender supports a wide range of file formats commonly used in architectural and design projects.

Images

Project photos, renderings, and visual references

Formats:

JPGPNGTIFFPSD

Max size: 50MB

Documents

Project briefs, specifications, and contracts

Formats:

PDFDOCDOCXTXT

Max size: 25MB

Technical files

CAD files, 3D models, and technical drawings

Formats:

DWGDXFSKPMAX

Max size: 50MB

Archives

Compressed files containing multiple documents

Formats:

ZIPRAR

Max size: 100MB

Best practices

File naming

  • Use descriptive, clear file names
  • Include project name and date
  • Use consistent naming conventions
  • Avoid special characters and spaces

File organization

  • Group related files together
  • Create logical folder structures
  • Separate source files from deliverables
  • Archive completed projects

Communication

  • Respond to messages promptly
  • Use clear, professional language
  • Attach relevant files when needed
  • Keep conversations organized

File security and privacy

Privacy protection

  • Files are only accessible to project participants
  • Automatic file deletion after 90 days of project completion
  • No third-party access to your files
  • Secure transmission of all file uploads and downloads

Data retention

  • Active project files are retained indefinitely
  • Completed project files are kept for 90 days
  • You can download and save files locally
  • Message history is preserved for reference

Troubleshooting

File upload issues

  • Check file size (must be under the limit)
  • Ensure file format is supported
  • Try uploading one file at a time
  • Check your internet connection
  • Clear browser cache and try again

Download problems

  • Check if the file is still available (90-day limit)
  • Try downloading with a different browser
  • Ensure you have sufficient storage space
  • Check your download folder settings

Message issues

  • Refresh the page to see new messages
  • Check your notification settings
  • Ensure you're logged into the correct account
  • Try sending a test message

Need more help?

If you're experiencing issues with files or messages, our support team is here to help.

Back to account help →

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