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Receiving and reviewing deliveries

Learn how to receive, review, and approve work from talent. Understand the delivery process and how to provide effective feedback.

The delivery process

Understanding how deliveries work helps ensure a smooth project completion. Here's what to expect when talent deliver your work.

Step 1

Receive delivery

Talent will upload your completed work to the order page.

  • You'll receive a notification when work is delivered
  • Files are uploaded directly to the order page
  • All project files are organized in one place
  • You can download files immediately
Step 2

Review the work

Carefully examine the deliverables against your requirements.

  • Compare work against your original brief
  • Check technical specifications (dimensions, formats)
  • Review quality and style consistency
  • Ensure all requested elements are included
Step 3

Provide feedback

Communicate any issues or request revisions if needed.

  • Be specific about what needs to be changed
  • Provide clear, constructive feedback
  • Reference specific parts of the work
  • Set realistic expectations for revisions
Step 4

Approve and rate

Once satisfied, approve the work and leave a review.

  • Only approve when completely satisfied
  • Leave honest, detailed reviews
  • Rate different aspects of the work
  • Help other clients make informed decisions

Common file types and formats

Talent may deliver work in various formats depending on your project type and requirements.

Images

High-resolution renderings and visualizations

JPGPNGTIFFPSD

Documents

Technical drawings, plans, and specifications

PDFDOCDWGDXF

3D Files

3D models and project files (if requested)

SKPMAXFBXOBJ

Archives

Compressed files containing multiple deliverables

ZIPRAR

How to review deliverables

A thorough review ensures you get exactly what you need and helps talent improve their services.

Quality

Technical quality, resolution, and professional finish

  • Is the work technically sound?
  • Are the images high resolution?
  • Is the quality consistent throughout?

Accuracy

How well the work matches your requirements

  • Does it match your brief and specifications?
  • Are all requested elements included?
  • Is the style consistent with your vision?

Communication

How well the talent communicated throughout the project

  • Did they respond promptly to messages?
  • Did they ask clarifying questions when needed?
  • Were they professional and helpful?

Timeline

Whether the work was delivered on time

  • Was the work delivered by the agreed deadline?
  • Did they communicate any delays proactively?
  • Was the timeline reasonable for the scope?

Providing effective feedback

Be specific and constructive

  • Point out exactly what needs to be changed
  • Explain why changes are needed
  • Provide examples or references when possible
  • Be clear about your expectations

What to include in feedback

  • Specific areas that need improvement
  • What you like about the current work
  • Clear instructions for revisions
  • Any questions or clarifications needed

Understanding revisions

When to request revisions

  • The work doesn't match your original requirements
  • Quality issues that affect usability
  • Missing elements that were clearly specified
  • Technical problems with file formats or specifications

When not to request revisions

  • Changing your mind about the project scope
  • Adding new requirements not in the original brief
  • Subjective style preferences not previously discussed
  • Minor aesthetic changes that don't affect functionality

Approving and rating work

When to approve

  • You're completely satisfied with the work
  • All requirements have been met
  • Quality meets your expectations
  • Files are in the correct formats

Writing helpful reviews

  • Be honest and specific about your experience
  • Mention both strengths and areas for improvement
  • Include details about communication and professionalism
  • Rate different aspects accurately (quality, communication, value)

Common delivery issues

If work is late

  1. Check if the talent communicated any delays
  2. Send a polite follow-up message
  3. Consider extending the deadline if reasonable
  4. Contact support if the talent is unresponsive

If quality is poor

  1. Provide specific feedback about quality issues
  2. Request revisions within the talent's policy
  3. Be clear about what needs to be improved
  4. Consider canceling if quality doesn't improve

If files are corrupted or missing

  1. Ask the talent to re-upload the files
  2. Check if the issue is with your download
  3. Request files in different formats if needed
  4. Contact support if the issue persists

Ready to review your deliveries?

Now that you understand the delivery process, you're ready to effectively review and approve work from talent.

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