Dispute resolution

Before filing

• Attempt to resolve the issue directly with the other party
• Allow reasonable time for response (24-48 hours)
• Document all communication attempts
• Gather all relevant evidence and files

Filing process

1. Go to your order details page
2. Click "File Dispute" or "Report Issue"
3. Select the type of dispute
4. Provide detailed description of the issue
5. Upload relevant evidence and files
6. Submit the dispute for review

What happens next

• Both parties will be notified of the dispute
• Our team will review the case within 2-3 business days
• We may request additional information from either party
• A resolution will be proposed based on our review
• Both parties can accept or appeal the decision

For clients

• Provide clear, detailed project requirements upfront
• Communicate promptly and professionally
• Give specific feedback when issues arise
• Allow reasonable time for revisions
• Document all communication and changes

For talent

• Understand project requirements thoroughly
• Communicate progress and any issues promptly
• Deliver work that meets agreed standards
• Be responsive to feedback and revision requests
• Keep detailed records of all work and communication

For both parties

• Maintain professional communication throughout
• Document all agreements and changes
• Respond to messages within 24 hours
• Be honest and transparent about issues
• Try to resolve conflicts amicably first

How to appeal

1. Submit appeal within 7 days of the decision
2. Provide new evidence or information not previously considered
3. Explain why you believe the decision was incorrect
4. Include any additional documentation
5. Wait for review by senior dispute resolution team

Appeal timeline

• Appeals are reviewed within 5-7 business days
• Senior team makes final decision
• Decision is binding and cannot be appealed further
• Both parties are notified of the final outcome